Glossary » usability consulting

usability consulting

offering services, primarily for software development organizations, to help them improve the usability of their products and improve their development processes to achieve more consistently usable results. Usability consultants usually offer such services as usability training, needs analysis, usability evaluation (often through expert critique or usability testing), and user interface design.

Typical problems in usability consulting include being hired too late in the development process (and thus only able to address surface details rather than major design flaws) and being hired to “make the interface pretty” without the client understanding the need for analysis of interactivity and usability testing.