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How well do you know your users?

For most websites, the answer is probably "not well enough." Learn the proven methods for conducting usability research, including how to apply your findings towards measurable improvements.

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What is usability?

Here are a few starting points.

  • User-Centered Design

    User-Centered Design improves the customer experience associated with a website or application.

  • Accessibility

    Designing for diversity not only increases the number of people able to access your software or website but also increases their level of involvement with it.

  • Usability Testing

    In order to conduct a usability test, you must first identify the target audience, which will consist of one or more user groups.

  • Information Architecture

    Information architecture focuses on designing effective navigation, organization, labeling, and search systems.

From the Glossary

  • information overload

    a state of having too much information, such that a person is overwhel…

  • anecdotal report

    an example stated in detail to demonstrate a point, often in narrativ…

  • error

    (human error) the result of any action whose consequences are not wha…

  • embedded links

    links within the content of a webpage or hypertext document that are e…

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