Company Premier Farnell
URL www.premierfarnell.com
Location Leeds, UK
Grade 5
Group eCommerce
Reports to Head of Usability and Search
Job purpose
- To be accountable for Endeca based functional improvements for the Global platforms
- To create, deliver& manage the Search Roadmap
- To identify, champion and deliver enhanced online functionality for our for our Customer through Search
- To liaise with the GBS and Regional eCommerce teams to solidify and deliver functional and UI related Search enhancements
Principal accountabilities
- To create, manage and deliver Search functionality through all Premier Farnell websites that currently utilize either Endeca or other Search engines and to create a roadmap detailing the evolution of the applicable functionality.
- To work with the Regional eCommerce teams to identify and prioritise improvements to global search drops list and to identify and prioritize Usability related search improvements including scenarios
- To work with GBS team to assess and prioritize technical Search improvements and fixes.
- To work with GBS to ensure delivery of Endeca scenarios and functionality.
- To analyse, report and present Search related metrics and to use these metrics as the basis for future improvements/enhancements.
- To work with UI designers and eCommerce UCD team to benchmark and make recommendations for UI related Search and Product Data improvements.
- To coordinate with global Product Data team to create a consistent strategy between the two teams.
- To carry out Usability Tests or other necessary field studies to gauge customer feedback and create recommendations for Search roadmap updates twice a year.
- To work with product Data Group to make sure usable product data is returned from the Search engine following a Customer query.
- The Functional Analyst will serve as the functional expert and be able to create, explain the overall Endeca/Search vision and how this vision fits within/compliments the overall vision around Product Data.
- To help to drive the requirements engineering phase of any Search related projects and participate in work/effort estimation on a per project basis.
- To review QA test cases related to Endeca.
- To ensure Regional eCommerce teams are fully trained and exploiting Web Studio and Endeca Merchandising
Key challenges
- To prioritize regional requests for scenarios and Endeca functionality
- To champion the Search Strategy and Roadmap
- To deliver market leading Search results/functionality without compromising the GBS plan.
- To develop cross functional teams with GBS, Product Data, GEMS and eCommerce to drive Endeca functionality.
- To produce innovative and constantly evolving solutions that add value and create competitive barriers to entry.
- To help create a High Performing Team.
- To influence senior managers and directors around changes to process, ways of working or prioritisation of opportunities
Skills, know how and experience
- Degree Qualified
- 3-5 years eCommerce experience, including Content management Systems, extranets and micro-stores
- Thorough Endeca, Search, Product Data
- Self starter and team player
- Strong written, verbal communication and presentational skills
- Strong technical understanding of Endeca (wildcarding, A graphs, D graphs, parametric search, etc)
- Good analytical skills
- Passionate about delivering high quality solutions
- Strong experience in developing requirements in sufficient detail for development groups and business partners to understand
- Strong ability to prioritize simultaneous enhancement requests from various stakeholders based on quantitative metrics around ROI and CBA
- Excellent ability to translate metrics and analytical data into design recommendations
- Strong ability to differentiate between functional and technical requirements
- Ability to quickly adapt functional roadmaps based on new direction or new information
- Ability to translate business requirements into functional/ui requirements, and work closely with development teams to translate into technical specifications
- Strong interpersonal skills and the ability to communicate effectively and persuasively at all levels within the organisation
- Experience with online marketing including; email marketing, SEO, PPC and affiliate programmes
To apply
Contact: jcollins@premierfarnell.com
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