Company Premier Farnell
URL www.premierfarnell.com
Location Chicago, IL or Leeds, UK
Grade 6
Group eCommerce
Reports to Head of Usability and Search
Job purpose
- To develop specifications and designs for web/application interfaces that enhance web sales conversion and increase customer satisfaction within Premier Farnell Web Platforms
- To help define the user model and user interface for new and existing Premier Farnell websites with a special focus on our community proposition
- To drive enhancements to tools and recommend programs that influence key business drivers, and work with multiple internal groups on execution of these community enhancements and business
- To work to develop the online community and customer-facing social content programs by interacting with customers, monitoring site analytics, industry best practices and financial results
Principal accountabilities
- Developing high level and/or detailed mock-ups, prototypes, and information architecture models to effectively communicate interaction and design ideas.
- Gauging the usability of new and existing Premier Farnell websites and make constructive suggestions for change.
- Creating UI specifications and providing support for the creation of use cases.
- Leading the discovery and development of community building and customer research initiatives; reporting and analyzing result of programs designed to enhance the influence of Premier Farnell properties through emerging interactive behaviours.
- Developing and nurturing online community
- Working with regional eCommerce teams on every stage of design from development of concept to completion
- Defining site architecture and navigation that serves as a blueprint of the site upon which other aspects are built.
- Shaping best practise design, accessibility and usability within all the Groups websites
- Working in tandem with the innovation lab to introduce new innovative solutions
Key challenges
- Managing and cross functionally collaborating on the future strategy for Blogs, discussion forums, product ratings, integration with other supplier communities, etc.
- Maintaining the roadmap for social community.
- Preparing, and facilitating different UCD methodologies.
- Making strong recommendations based on usability data, business needs, and technical feasibility.
- Creating and maintaining UI Standards and Guidelines and Design Pattern library for Premier Farnell brands
- Serving as a liaison with EDE proposition team and Regional eCommerce, Marketing, Publishing teams to gain alignment around UI best practise, standards and guidelines
- Working with other external communities to develop integration strategies with our community.
- Balancing needs of various regional stakeholders to develop single best practice design.
- Ensuring cross-functional teams are fully involved in the development and testing of new functionality.
- Keeping up-to-date with latest cutting edge web technologies, interaction patterns and community trends.
- Ensuring that Requirements Engineering best practice is followed whenever major functional enhancements or UI design changes are involved.
Skills, know how and experience
- 5-7 years eCommerce design, interactive, sales or marketing industry.
- Excellent communicator at all levels.
- B.F.A. in Design or a BA/BS in HCI, Cognitive Science, or related.
- Knowledge/experience using iRise v. 5+, Axure RP Pro 4 or similar prototyping tool.
- Some understanding of the technical limitations and advantages of Ajax, JavaScript, .Net, DHTML and CSS.
- Familiarity with implementing W3C and section 508 standards.
- Familiarity with Content Management Systems.
- Deep familiarity with social networking, consumer generated content, social media, blogs, viral marketing, podcasting.
- Excellent understanding of Visual Design Patterns and concepts.
- Experience quantitatively and qualitatively measuring designs pre and post implementation.
To apply
Contact: jcollins@premierfarnell.com
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